In this post I’m sharing a typical construction workflow for a residential project. I go through all the stages involved from start to finish when building a new home or extension.
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Once a construction project is finished don’t just walk out the door and leave your clients wondering how to make everything work in their new home. Instead, put together a client handover folder that you can leave with clients on the day of project handover. In this post I share some of the things you might include in a client handover folder at the completion of a residential construction project.
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Your first meeting with a new client is as much about finding out if the project is a good fit for you as it is about them finding out if you’re the designer they want to work with. And to make an informed decision about whether a project is a good fit there’s certain questions you will want to ask when you first meet a new client. Here’s the top 10 that I recommend….
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In this Q&A series, I answer questions that come up in my Facebook group and outline my thoughts on what people are asking. In this post we look at the question of how to handle clients that want endless options and/or start shopping behind your back.
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You may be wondering what resources and tools you need as an interior designer. In this post I share some of the essentials that every interior designer should have in their kit.
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I don’t think enough designers think about the fact that we are quite vulnerable when we go and meet new clients. Here’s a few things I used to do to make myself feel more safe going into people’s homes by myself.
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Client testimonials and stories are the lifeblood of your design business. They are what help people decide to work with you and they are proof that you are good at what you do and can get people results. In this post I share the reasons why testimonials are so important plus some ideas for how to collect them.
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You’ve come to the end of your latest interior design project and it’s time for installation day. This can be an exciting process as it’s time to see your vision come to life, but it can also be stressful if you're not properly prepared. So in this post I share some tips and a checklist to help you plan and execute a successful installation day.
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In this video I’m sharing 7 ways that I use Canva inside my business. Hopefully it gives you some ideas for how you can use it too!
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In this post I’m sharing why your design drawings and documentation sets are so important and how to use these documents to avoid risk when working as an interior designer.
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In this post I’m sharing the full workflow and process that I use with my interior design clients.
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In this post I share 7 ideas for how to handle indecisive interior design clients.
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If you don't manage your design clients then they will walk all over you - fact. I talk a lot about 'client leadership' as a way to make sure you stay in control of the situation. In this post I share some tips about what this means and how to take a leadership role in your design projects.
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There's quite a bit that goes in to a great initial design consultation. You have to find a balance between providing value during the consultation while also selling the next step of your process (i.e. a larger, more lucrative project). The consultation is a chance to build rapport and trust. It's not only a chance for your client to see if they like working with you, it's also a chance to see if you like working with the client. In this post I share some of my top tips for how to make the most of this meeting.
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What is the easiest way to find new clients? Word of mouth - i.e. when existing or former clients tell their friends and family about your products and services. And what is the easiest way of getting people to sing your praises and tell everyone they know about you? Create an amazing client experience! In this post I share 5 ways to wow your clients and make working with you easy, fun and stress free.
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If you’re new to working with clients then it can seem daunting to go in to their house and meet with them for the first time. So in this post I am sharing how I prepare for an initial design consultation with a new interior design client.
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Happy clients are normally the greatest advocates for your business. The happier they are the more they will share your business and services with others. But it's not enough to just meet expectations. We have to exceed them! Here are six ideas for how to improve your client experience with your interior design clients.
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The initial design consultation is your foot in the door to more work as well as a chance to get a great testimonial from your clients. The more prepared you are for the consultation, the better first impression you will make. Here's a free guide you can use to prepare for your next client meeting.
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OK let’s have a bit of fun just between us….🤣🤣🤣 I’m sharing the seven types of difficult client…how many of these have you met??
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Social proof is your secret ingredient to more interior design clients (and more money!). If you want to attract clients to your design business then you have to show that you know what you're talking about and can deliver exceptional results. And to do that you have to have some kind of visual evidence that you can share on your website and on social media. Here’s what to share…
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